Five exits, five different outcomes
| Symptom | Possible cause | Where it says so | What to do |
|---|---|---|---|
| You want to stop playing on this account for good | Closure at your own request | T&C section 17 | Email support@dukat.bet |
| You only want to step away for a while | Break (cooling-off) | Responsible gaming policy 8.1 | 24 hours, a week, a month or three months |
| You do not trust yourself not to reopen it | Self-exclusion | Responsible gaming policy 8 and 8.2 | Exclusion for a set number of years or permanently |
| The account vanished without notice | Closure by the casino over a suspected breach | T&C section 17 | Ask for the reason in writing |
| You have not logged in for years and the balance is shrinking | Inactive account fee | T&C section 15 | Log in, or withdraw the money and close |
The rows are not interchangeable. A break expires by itself, self-exclusion cannot be reversed while it runs, and closure marks the end of the account.
Closing on request: a single email address
T&C section 17 lets you close the account whenever you like – an email to support@dukat.bet is enough. The clause names no other channel.
Dukat.bet’s materials used to list a separate email address for closure requests, but the FAQ read on 14 October 2026 no longer includes that item. We give the address that appears in the T&C.
Give the account’s email address and say you want it closed – no password, card number or document scans.
Sending it from the mailbox registered to the account makes it easier to confirm who is asking.
Your balance: withdraw first, close second
For closures initiated by the casino, T&C section 17 states that the balance will be returned – unless the account was closed for breaching the anti-fraud and anti-money-laundering policy or the T&C.
The same clause says nothing specific about the balance when you close at your own request. The safe order is therefore: request the full balance, wait until it arrives, and only then send the closure request.
The withdrawal may trigger verification. Under T&C section 9, if support cannot get hold of you within two weeks of the payout request, the account is locked. Methods are covered on the withdrawals page and hold-ups on the page about delayed withdrawals.
When you need a pause, not a goodbye
Section 8.1 of the responsible gaming policy sets four lengths for a break: one day (24 hours), one week, one month and three months. When it ends, the account reactivates automatically, and you can still withdraw money in the meantime.
Self-exclusion (8.2) can be set for one, three, five or ten years, or requested permanently. Section 8 says it lasts at least twelve months and cannot be revoked during that time. The account is closed, logging in is impossible, and you are automatically removed from marketing messages.
The documents contradict each other on how to activate it. The policy describes a fully online process with no email, whereas T&C section 8 routes even limit-setting through support@dukat.bet. We have not tested whether the account really has a self-service button.
Every tool sits in one table on our player protection page.
What a quietly forgotten account costs
Under T&C section 15, an account is treated as inactive once you have gone twelve months in a row without logging in. After that, an administration fee of USD 10 a month, or the equivalent, may be deducted for as long as the balance is positive.
So do not leave money in an account you no longer use: if you are done playing, withdraw and close in one go.
What is kept about you after closure
Closure does not wipe your data straight away. Section 7 of the privacy policy says personal data is kept for three years after the relationship ends. Section 2 of the AML policy says identification documents are stored for at least five years.
These do not conflict, as they cover different data, so it is wrong to say everything disappears after three years.
Under section 9 of the privacy policy, you can ask to be taken off marketing lists at dpo@dukat.bet. Your rights are explained on the phishing and privacy page.
Where the closure rules go quiet
The documents dated 14 October 2026 do not say how many days a closure request takes or whether a confirmation is sent. Nor do they say whether a self-closed account can later be reopened.
For self-exclusion, the policy at least says something: after it expires, you ask for the block to be lifted in writing – by email or in chat.
A closure done in the right order
Hypothetical case with made-up details – not Dukat.bet data: A player has HUF 38,000 left in the account and decides to stop. First comes a bank transfer withdrawal; the requested proof of address is uploaded the same day.
Once the money lands in the bank account, a three-line email goes to support@dukat.bet from the address linked to the account. The reply is saved in the inbox.
No money is left behind for an inactivity fee to eat into.
Checklist before you send the closure email
- There is no pending withdrawal and the balance is zero.
- You have decided whether you need closure, a break or self-exclusion.
- You are sending from the email address linked to the account.
- You save both the request and the reply.
For an overview of the account itself, start with the page on the Dukat.bet account.