Postal address, email – and what we do not offer
| Channel | Details |
|---|---|
| info@duc-at.bet | |
| By post | Štefánikova 2, 811 05 Bratislava, Slovakia |
| Phone, chat | none |
Emails are read on working days and answered first come, first served. We answer paper letters as well, though that route is slower. If you have an urgent money problem, we are the wrong first stop: we are responsible only for our own texts.
Whose job your account is
duc-at.bet has no part in running the casino. We cannot see your account, your transactions or the documents you have uploaded. We cannot hurry a verification along or lift a lock.
For those matters, contact Dukat.bet customer support. The T&C gives support@dukat.bet, and for data protection issues the privacy policy gives dpo@dukat.bet. Dukat.bet’s contact page offers email and live chat, labelled as round-the-clock. It lists no phone number and does not say which languages support works in (14 October 2026).
Other email addresses also turn up in the documents, so check the current policy before writing.
For login trouble, the login problems page helps you put the steps in order; for late money, see the guide to pending withdrawals.
Before you write to Dukat.bet
A well-prepared first message saves a lot of back-and-forth. These points are general advice, not Dukat.bet requirements:
- note when the problem happened, to the day and roughly the hour;
- include the transaction ID if the interface shows one;
- attach a screenshot of the error message;
- never send a password or a one-time code.
Save the reply. T&C section 21 allows six months after the event for a complaint, and every earlier email will come in handy.
Messages we can actually help with
- One of our pages gives a figure or clause number that now reads differently in the Dukat.bet document.
- One of our links is broken.
- You think we have described a contradiction incorrectly.
It helps a lot if you include the address of our page, the Dukat.bet document and clause concerned, and the date you read it. A screenshot is welcome too, but remove any personal details from it.
Each correction sent in gets checked; if it stands, the page also gets a new revision date. Our working methods are described on the about page.
Things we will never ask you for
We never ask for passwords, one-time codes, ID photos or bank card numbers. If a message like that arrives in our name, it did not come from us.
With a suspicious message, do not click the link it contains. Type the address into the browser yourself and check that the domain matches exactly. The habit protects you even when someone writes posing as Dukat.bet.
We cover these phishing patterns in more depth on our anti-scam page.